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Frequently Asked Questions
Clear answers to common questions about orders, shipping, products, compatibility, payments, returns, and customer support.
Orders & Shipping
Browse our collection, select your preferred phone case, and choose the correct device model where applicable. Add the item to your cart and proceed to checkout to complete your purchase using one of our available payment methods.
Orders are prepared within 0–2 business days.
With Free Standard Shipping, delivery within the United States typically takes 7–11 business days, including processing and transit time. Delivery estimates vary depending on the shipping option selected.
For full details, please refer to our Shipping Policy.
We currently offer the following shipping options within the United States:
- Free Standard Shipping
- Insured Shipping + Priority Processing
- Priority Express Shipping
Available shipping options, costs, and delivery estimates are displayed at checkout before you complete your order.
Our current U.S. shipping options are:
- Free Standard Shipping — $0.00 USD
- Insured Shipping + Priority Processing — $4.95 USD
- Priority Express Shipping — $9.95 USD
All available shipping options and applicable costs are displayed during checkout.
If your order has not yet entered processing, changes or cancellation may still be possible. Please contact our customer support team as soon as possible after placing your order.
We cannot guarantee that an order can be modified or canceled once processing has begun.
Products & Compatibility
Each product page identifies the device models for which the phone case is designed. Please carefully review the compatibility information and select the correct device model before completing your purchase.
No. AuremontCase and QUANTUMEDGE SOLUTIONS LIMITED are independent from Apple Inc. and are not affiliated with, authorized by, endorsed by, or sponsored by Apple Inc., unless expressly stated otherwise.
References to Apple, iPhone, and related device names are used for compatibility identification purposes where applicable. Apple, iPhone, and related trademarks are the property of Apple Inc.
Pricing & Payments
All prices on our website are displayed in U.S. Dollars (USD) unless otherwise stated.
Applicable taxes may be included in the displayed price or calculated at checkout depending on the order and shipping location.
Any applicable charges will be shown during checkout before payment is completed.
We currently accept:
- Visa
- Mastercard
- Apple Pay
- Google Pay
Card and supported digital-wallet transactions are processed through Shopify Payments at checkout.
For additional information, please refer to our Payment Policy.
Returns & Refunds
To request a return, contact our customer support team at support@auremontcase.com with your order number and the reason for your return request.
If your return is approved, we will provide return instructions and confirm the correct return address. Please do not send an item back before receiving return authorization.
For complete details, please review our Return and Refund Policy.
We offer a 90-day return window beginning on the date your order is delivered to the shipping address provided at checkout.
Returns must meet the eligibility requirements described in our Return and Refund Policy.
Customers are responsible for return shipping costs for standard returns.
If the item received is damaged, defective, or incorrect, we will cover the return shipping cost after review and approval.
For complete return conditions, please review our Return and Refund Policy.
Tracking & Orders
Once your order has shipped, you will receive a shipping confirmation with available tracking information.
You can use those tracking details to follow the progress of your shipment. You may also visit our Track Your Order page.
Tracking information may take 24–48 hours after shipment to display an update.
If your tracking information has not updated after this period or you believe there may be an issue with your shipment, please contact our customer support team.
For additional delivery information, please refer to our Shipping Policy.
Contact & Support
Our customer support team is available to assist with orders, products, shipping, returns, payments, and general inquiries.
You can reach us through:
- Email: support@auremontcase.com
- Phone Number: +1 917 963 8979
- Contact Form: Click Here
Customer service is available:
Monday to Friday: 9:00 AM – 6:00 PM (Eastern Time – EST/EDT)
Saturday & Sunday: Closed
Our customer support team typically responds within 24–48 hours on business days.
Contact Information
Store Name: AuremontCase
Company Name: QUANTUMEDGE SOLUTIONS LIMITED
Company Number: 78906121
Company Address: Unit 2A, 17/F, Glenealy Tower, No. 1 Glenealy, Central, 000000, Hong Kong
Email: support@auremontcase.com
Phone Number: +1 917 963 8979
Contact Form: Click Here
Customer Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (Eastern Time – EST/EDT)
Saturday and Sunday: Closed
Response Time: Our customer support team typically responds within 24–48 hours on business days.





